Privacy policy

Last Updated: May 2026

At Nainara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, make a purchase, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Submit reviews or feedback
  • Participate in promotions or surveys

The information collected may include:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Transaction Information

  • Order history
  • Purchase details
  • Payment status

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Cookies and tracking technologies

Marketing Preferences

  • Communication preferences
  • Newsletter subscriptions
  • Product interests

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate order updates
  • Respond to inquiries and support requests
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized transactions
  • Personalize shopping experiences
  • Send promotional communications and offers (where permitted)
  • Comply with legal obligations

3. Payment Information

Nainara does not store complete credit card or debit card information on its servers.

Payments are securely processed through trusted third-party payment gateway providers. These providers maintain their own privacy and security practices governing payment transactions.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Maintain shopping cart information
  • Analyze website traffic
  • Improve website performance
  • Deliver personalized content and advertisements

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Product launches
  • Collection updates
  • Newsletters
  • Event announcements

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers when necessary to:

Order Fulfillment

  • Courier and shipping partners
  • Logistics providers

Payment Processing

  • Payment gateway providers
  • Banking institutions

Website Operations

  • Hosting providers
  • Analytics services
  • Marketing platforms

Legal Compliance

We may disclose information if required by law, legal process, government request, or to protect the rights, property, and safety of Nainara, our customers, or others.

7. International Transfers

If you access our website from outside India, your information may be transferred to and processed in countries where our service providers operate.

By using our website, you consent to such transfers where permitted by applicable laws.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Withdraw consent for marketing communications
  • Request information regarding how your data is used

To exercise these rights, please contact us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

Nainara is not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

12. Children's Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

13. Changes to This Privacy Policy

Nainara reserves the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page. We encourage users to review this policy periodically to stay informed about how we protect personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Nainara

Email: info@nainara.in
Phone: +91 9876543210
Website: Nainara