Terms of service

Last Updated: May 2026

Welcome to Nainara. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.

1. About Nainara

Nainara is an online luxury fashion and lifestyle brand specializing in authentic handcrafted Pure Pashmina shawls, stoles, wraps, and heritage textile creations inspired by the rich craftsmanship of Kashmir.

Throughout these Terms & Conditions, the terms "Nainara", "we", "our", and "us" refer to the website owner and operator. The terms "you", "your", and "customer" refer to any visitor, user, or purchaser of products from our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You have the legal capacity to enter into binding agreements.

3. Product Information

We strive to display product descriptions, colors, dimensions, embroidery details, and images as accurately as possible.

However:

  • Minor variations may occur due to handcrafted production techniques.
  • Product colors may vary depending on device screens and display settings.
  • As every handcrafted Pashmina piece is unique, slight variations in weaving, embroidery, and texture should not be considered defects.

4. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase a product.

An order is considered accepted only when:

  • Payment has been successfully processed, and
  • You receive an order confirmation email from Nainara.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Violation of these Terms & Conditions

If payment has already been received for a cancelled order, the amount will be refunded through the original payment method.

5. Pricing & Payments

  • All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.
  • Prices are inclusive of applicable taxes unless stated otherwise.
  • Shipping charges, customs duties, or import taxes (for international orders) may be additional and are the responsibility of the customer.
  • We reserve the right to modify product prices without prior notice.

Accepted payment methods may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Other payment gateways are offered during checkout

6. Shipping & Delivery

Nainara ships products across India and selected international destinations.

Delivery Timelines

Delivery estimates are provided for guidance only and may vary due to:

  • Location
  • Courier delays
  • Weather conditions
  • Customs clearance
  • Public holidays

We are not liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Risk of loss and ownership of products pass to the customer upon successful delivery.

7. Returns & Exchanges

Our Return & Exchange Policy forms an integral part of these Terms & Conditions.

Products may be eligible for return or exchange only if:

  • Returned within the specified return period
  • Unused and unworn
  • Original tags remain attached
  • Original packaging is intact

Customized, altered, or made-to-order products may not qualify for return or exchange unless received damaged or defective.

Refunds, where approved, will be processed to the original payment method within the applicable processing period.

8. Authenticity

Nainara is committed to offering authentic handcrafted Pure Pashmina products.

Due to the artisanal nature of our products:

  • Handmade variations are natural characteristics of craftsmanship.
  • Such variations do not constitute manufacturing defects.
  • Product care instructions should be followed carefully to preserve quality and longevity.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Photography
  • Designs
  • Text
  • Graphics
  • Videos
  • Collection descriptions
  • Website layout

is the exclusive property of Nainara and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written consent.

10. Website Usage

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to website systems
  • Interfere with website functionality
  • Upload malicious software or harmful code
  • Reproduce or exploit website content without permission

We reserve the right to restrict or terminate access for users who violate these terms.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

Nainara shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website
  • Purchase or use of products
  • Delays in delivery
  • Website interruptions
  • Third-party services

Our total liability, if any, shall not exceed the purchase value of the product giving rise to the claim.

13. Force Majeure

Nainara shall not be responsible for failure or delay in performance resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Government actions
  • Strikes
  • Transportation disruptions
  • Internet outages
  • Pandemics

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Punjab, India.

15. Changes to Terms

Nainara reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of such revisions.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Nainara

Email: info@nainara.in
Website: www.nainara.in