Shipping policy
Last Updated: May 2026
At Nainara, we are committed to delivering your handcrafted Pure Pashmina creations safely and efficiently. Every order is carefully prepared, inspected, and packaged to ensure it reaches you in excellent condition.
Please review our Shipping Policy for information regarding processing times, delivery estimates, shipping charges, and international shipments.
Order Processing
All orders are processed after successful payment confirmation.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons, promotional events, or special launches, processing times may be slightly extended.
Customers will receive an order confirmation email once the purchase has been successfully placed.
Domestic Shipping (India)
We offer shipping across India through trusted courier and logistics partners.
Estimated Delivery Time
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, and other external factors.
International Shipping
Nainara ships to selected international destinations.
Estimated Delivery Time
- International deliveries generally take 7–15 business days after dispatch.
- Delivery times may vary depending on destination country, customs clearance procedures, and local courier services.
Customers are responsible for ensuring that imported products comply with local regulations and requirements.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Nainara may offer:
- Free shipping on eligible orders
- Promotional shipping offers
- Region-specific shipping rates
Shipping charges are subject to change without prior notice.
Order Tracking
Once your order has been dispatched, you will receive:
- Shipping confirmation email
- Tracking number
- Courier details
Customers can use the tracking information provided to monitor the status of their shipment.
Customs Duties & Taxes (International Orders)
International shipments may be subject to:
- Import duties
- Customs charges
- VAT or local taxes
- Clearance fees
The destination country's customs authorities determine these charges and are the sole responsibility of the customer.
Nainara has no control over these charges and cannot predict their amount.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Customs inspections
- Transportation disruptions
- Courier service delays
- Government restrictions
Nainara shall not be held liable for delays caused by third-party shipping providers or events beyond reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
Nainara is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
- Incorrect addresses
- Incomplete address information
- Incorrect contact details
- Customer unavailability at the delivery location
If an order is returned due to incorrect information, additional shipping charges may apply for re-dispatch.
Failed Delivery Attempts
Courier partners may make multiple delivery attempts before returning a package.
If a shipment is returned to us due to:
- Failed delivery attempts
- Refusal of delivery
- Incorrect address details
The customer may be required to pay additional shipping charges for re-shipment.
Damaged Packages
If your package appears damaged upon delivery:
- Inspect the package before accepting it.
- Take photographs of the packaging and product.
- Contact our customer support team within 48 hours of delivery.
We will review the issue and provide appropriate assistance in accordance with our Return & Exchange Policy.
Lost Shipments
In the rare event that a shipment is lost during transit, customers should contact us immediately.
We will coordinate with the shipping carrier to investigate the matter and provide a suitable resolution where applicable.
Order Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled.
Customers may refer to our Return & Exchange Policy for information regarding eligible returns after delivery.
Contact Us
For any shipping-related inquiries, please contact:
Nainara Customer Support
Email: info@nainara.in
Phone: +91 98765 43210
Website: Nainara Official Website